Support

Email support@royalstack.app. We read every message.

Reporting a problem

Please include:

Your device model and operating system version.
What you were doing when the problem happened.
A screenshot, if you can take one.
Your Player ID. Find it in the game under Settings, then Player Name.

Common questions

How do I change my leaderboard name?Open Settings, then Player Name. Names are 3 to 25 characters.

Why can I pause only once per game?It is a rule of the game. It keeps scores comparable on the leaderboard.

The leaderboard says it is unavailable.It needs an internet connection. The game itself works offline, and your high scores are saved on your device.

I reinstalled the game and lost my rank.Your leaderboard identity is tied to the device. Email us your old Player ID or player name and we will help.

Someone on the leaderboard has an offensive name.Tap that player on the leaderboard and confirm. The name is hidden on your device straight away and reported to us (the service accepts up to five reports a day from one player).

Delete your data

In the game: open Settings, then Player Name, then tap Delete my data and confirm. Your leaderboard profile, player name and scores are removed within a few minutes, and the game stops connecting to the leaderboard until you choose to rejoin.

By email: the leaderboard service still keeps the anonymous link to your device and its connection logs after that. To have those erased too, or if you no longer have the game installed, email support@royalstack.app with the subject "Delete my data" and your Player ID (after an in-game deletion it is shown as "Deleted Player ID" under Settings, then Player Name). We delete the data within 30 days and confirm by email.

Uninstalling the game removes everything stored on your device.